Senior Functional Analyst ServiceNow CMDB –Discovery OR Service Mapping
Mission.
What will you do?
We believe that we grow as our people grow. Motivated professionals make a difference. Not just for themselves, but also for our customers. We are looking for people who share our corporate values among our local and international networks and promote close relationships with our customers and internal teams. Taleo’s success depends on the talent of its employees, therefore we are looking for an enthusiastic Senior Functional Analyst ServiceNow CMDB – Discovery / Service Mapping:
As Senior ServiceNow CMDB Consultant, you participate in the operation and maintenance of the Bank’s ServiceNow software infrastructure (its Enterprise Service Management platform). ServiceNow modules used are ITSM and ITOM. Your mission will consist of the activities mentioned below. Expertise and knowledge in these domains are key to conducting these activities.
How do we imagine our future Senior Functional Analyst ServiceNow CMDB Discovery or Service Mapping?
- Assess and implement the requirements for ServiceNow Discovery.
- Discover and adapt data patterns.
- Review and correct the existing data model in the CMDB to be able to reconciliate the CIs discovered with the ones already present.
- Execute discovery on the identified scopes.
- Create value case / analysis for ITOM event management.
Responsabilities
Next to these specific activities, you might be involved in the following generic tasks:
- Maintaining or developing new functionalities based on a needs analysis to which you will have contributed,
- Maintaining or developing integrations with other components of the Bank’s infrastructure,
- Provide user support, give trainings/demos,
- Support the expansion of the use of the ServiceNow platform within the Bank.
Required profile.
SKILLS Functional Analyst
- Advanced authentication methods (JEA, gMSA, NMAP…)
- ServiceNow – CMDB knowledge
- ServiceNow – Discovery
- ServiceNow – Discovery Data Patterns understanding and customization
- ServiceNow – Global platform usage
- ServiceNow – Integration Hub / IRE and CMDB 360 multisource
Why should you join us?
Soft Skills
- Motivated, driven, and passionate about the world of ServiceNow, with a strong eagerness to learn, ask questions, and seek help when needed.
- Proactive and collaborative: takes initiative, aligns well with team members, process owners, and hierarchy.
- Communicates clearly and in a structured way with both internal and external stakeholders, fostering solution-oriented dialogue to achieve sustainable outcomes.
- Flexible and adaptable: able to handle varying tasks and priorities, and switch quickly when necessary (e.g., incident support).
- Strong analytical thinker with a customer-oriented mindset.
- Language skills: Dutch or French — Native/Bilingual proficiency; English — Full professional proficiency.