Senior Collection Officer
Collection Officer
Mission.
The mission consists of managing and recovering outstanding debts by establishing effective communication with debtors, negotiating sustainable payment solutions, and ensuring proper follow-up of recovery processes.
The role focuses on balancing financial recovery objectives with customer-oriented approaches, taking into account the debtor’s personal and financial situation.
Beyond debt collection, the objective is to ensure efficient case management, maintain strong stakeholder relationships, and contribute to helping individuals achieve financial stability.
The goal is to enable the organization to optimize debt recovery performance while maintaining high standards of professionalism, compliance, and customer respect within a dynamic operational environment.
Key Responsibilities
- Debt Collection and Negotiation
- Case Management and Follow-up
- Stakeholder Coordination
- Customer-Centric Approach
- Process and Performance Contribution
Required profile.
- Debt collection and negotiation (telephony-based) (Advanced, current experience)
- Case management and payment follow-up (Advanced, current experience)
- Customer interaction and conflict handling (Advanced, current experience)
- Administrative and operational processing (Advanced, current experience)
- Stakeholder communication and coordination (Advanced, current experience)
Experience
- At least 2 years of relevant experience in debt collection or similar roles
Technical Expertise
Mandatory
- Proven experience in collection telephony (high-volume calling / dialer campaigns)
- Bilingual proficiency (Dutch/French or French/Dutch)
Preferred
- Initial experience in KYC (Know Your Customer) processes
Business Knowledge
Mandatory
- Experience in negotiation and customer interaction
- Background in administrative roles or case handling
Preferred
- Interest in finance, banking, and financial products
Education
- Bachelor’s or Master’s degree (or equivalent experience)
Languages
- Dutch – Native or Fluent
- French – Native or Fluent
- English – Good professional proficiency