Senior Collection Officer

Key Responsibilities

Debt Collection and Negotiation

• Manage outstanding debt cases and conduct daily telephony activities (dialer campaigns)
• Establish contact with debtors and negotiate payment terms adapted to their financial situation
• Secure sustainable and realistic payment agreements
• Take ownership of conversations and lead negotiations effectively over the phone

Case Management and Follow-up

• Handle newly cancelled files and ensure execution of guarantees
• Monitor and follow up on payment plans (amicable and judicial procedures)
• Manage interactions via phone, email, mail, and specialized tools
• Ensure accurate tracking and administration of all cases

Stakeholder Coordination

• Maintain constructive relationships with internal teams and external partners
• Collaborate with colleagues across departments to ensure smooth case handling
• Act as a key point of contact in the recovery process

Customer-Centric Approach

• Apply a solution-oriented and empathetic approach to support debtors
• Select the most appropriate recovery strategy balancing all stakeholders’ expectations
• Contribute to the broader objective of helping individuals become debt-free

Process and Performance Contribution

• Ensure quality, accuracy, and compliance in all activities
• Adapt to high-volume operational environments
• Participate in continuous improvement of collection practices